Restaurant Delivery and Curbside Pick-Up Service Guidance

With the Governor’s Executive Order No. 7D, that requires restaurants, eating establishments, and bars that serve food to temporarily move to take-out and delivery services only, here are tips for offering take-out and delivery services.

  • Utilize your email marketing list to let your customers know your open;
  • If you do not offer delivery service, Sign up for food delivery service, (Grubhub, Ubereats, Doordash);
  • HeyStamford! has put together a list of restaurants that offer take away service. If you would like to be added to that list please email PJ@HeyStamford.com

If you offer takeaway service:

  • Limit the number of people entering the restaurant to pick up food in order to maintain a 6 foot social distance from each other;
  • Put a sign in your window with your businesses phone number to allow for customers to “call in” and notify staff that they are outside ready for delivery;
  •  Allow car door delivery in the parking areas;
  • Outdoor waiting areas should maintain a 6 foot social distance from each other. There is no outdoor seating allowed at this time as it does not meet the 6 foot social distancing precaution.
  • Cashiers should wear gloves to handle all monetary transactions

If you offer delivery service:

  • “Leave at Door Delivery” - Specify with the customer on where they would like the food delivered. (i.e. “Please leave my order at the door” or “ring my doorbell and leave in the lobby.”)
  • Try to use electronic payments instead of cash.
  • Delivery drivers should be sanitizing their vehicle, wiping down steering wheels and doors, as well as, sanitizing hands and wearing gloves.

Gift Certificates or "Restaurant Bonds"

  • Offer discounts specials for online gift certificates purchase. This is a vital part of you strategy to maintain cash flow over the next couple of months.